Returns & Exchanges
Return Policy
How do I return an item?
We want to make sure you are completely satisfied with your Ellie Collins order. If an item is damaged or not as described, we will happily refund your order.
You have 14 days from the date you received your order to receive a refund or store credit. Please note that items are handmade and may vary slightly in color or pattern from what is listed on the website. Please contact us at Support@EllieCollins.shop for refund and exchange options.
Can I exchange an item?
As our handmade items are produced in small batches, we cannot guarantee that we will have stock available for exchange. Please contact us at Support@EllieCollins.shop and we will do our best to assist you.